Return requests
Contact Baigo as soon as possible if an item is incorrect, damaged, defective, or unsuitable. We will review the request and advise the next steps.
Condition of goods
Items should be unused, complete, and in their original packaging where practical unless the item is defective or damaged on receipt.
Refund timing
Approved refunds are processed after goods are inspected or the issue is verified. Refund method and timing depend on the payment method used.
Legal review required
This page needs final business rules and legal review before public launch.